Hotel Serrano
A solid four-star base in Madrid, with parking and breakfast sorted.
A place to stay in Madrid
Hotel Serrano is a four-star hotel in Madrid, rated 4.3/5 across more than 2,700 guest reviews. Guests consistently single out the location, the staff, and the cleanliness as the property's strongest points. Rooms start from €132 and include free WiFi throughout. The hotel runs a bar, a coffee house, room service, and a 24-hour front desk. Parking is available on site, which puts Hotel Serrano ahead of many comparable options in the city.
Who this stay suits
A clean, well-staffed four-star hotel with reliable amenities — parking, breakfast, and 24-hour service included.
Best for
- Travellers who need on-site parking
- Those who want breakfast handled
- Guests prioritising cleanliness and attentive staff
- City visits with a comfortable base
Less suited to
- Travellers on a tight budget
- Those wanting larger rooms
Rooms designed for comfort
The standard Double or Twin Room runs 18 m² and fits either two twin beds or one full bed, depending on availability. The Double Room with Lounge steps up to 23 m² and includes a balcony or terrace with city views — a meaningful upgrade for longer stays.
On-site bar and coffee house
The hotel has both a bar and a coffee house on the premises. Combined with room service and the option to take breakfast in your room, there are enough in-house food and drink options to cover most moments without going out.
Practical extras that matter
Key card access, a safe in each room, daily housekeeping, and a tour desk cover the fundamentals. The 24-hour front desk and concierge are useful for guests arriving on irregular schedules or needing help planning time in the city.
Rooms & suites
Double or Twin Room
18.0 m² · Select your bed (if available) 2 twin beds 1 full bed
- Air conditioning
- Private bathroom
- Flat-screen TV
- Soundproofing
- Minibar
Double Room with Lounge
23.0 m² · 1 full bed
- Balcony
- City view
- Air conditioning
- Private bathroom
- Flat-screen TV
Standout features
Inside Hotel Serrano
Amenities at Hotel Serrano
Most popular facilities
- Free Wifi
- Parking
- Room service
- 24-hour front desk
- Elevator
- Heating
- Bar
- Laundry
Great for your stay
- Parking
- Private bathroom
- Air conditioning
- Free Wifi
- Flat-screen TV
- Room service
- Tour desk
- Shower
Bathroom
- Toilet paper
- Towels
- Bidet
- Bath or shower
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
Bedroom
- Linens
- Wardrobe or closet
Room amenities
- Socket near the bed
Living Area
- Desk
Across more than 2,700 reviews, the strongest recurring themes are location, staff, and cleanliness. The overall score sits at 4.3/5. No specific sub-scores are cited here, but those three categories are consistently flagged as the property's standout qualities.
- Staff9.3
- Facilities8.4
- Cleanliness8.9
- Comfort8.9
- Value For Money8.4
- Location9.6
- Free Wifi8.9
Good to know
Frequently asked
Where exactly is Hotel Serrano located?
The hotel is in Madrid, Spain. The location is one of the most frequently praised aspects by guests, though the specific neighbourhood is not detailed in available facts.
Is parking available at the hotel?
Yes, parking is available on site at Hotel Serrano. It is listed among the most popular facilities.
Is breakfast included?
The hotel has a 'Very Good Breakfast' facility. Whether it is included in your rate depends on the room package selected at the time of booking. You can also request breakfast in your room.
Is WiFi free?
Yes, free WiFi is available throughout the hotel and in all guest rooms.
What are the room types available?
There are two room types: the Double or Twin Room (18 m², from €236) and the Double Room with Lounge (23 m², with balcony or terrace and city views, from €284).
Does the Double Room with Lounge have outdoor space?
Yes. The Double Room with Lounge includes a balcony or terrace and city views, making it the better option if outdoor space matters to you.
Is there a bar at the hotel?
Yes, Hotel Serrano has a bar and a coffee house on site, plus room service for in-room dining and drinks.
Is the front desk open around the clock?
Yes, the front desk operates 24 hours a day. A concierge service is also available for assistance with bookings and local information.
Are there laundry and dry cleaning services?
Yes. Laundry and dry cleaning are both available, though these are charged as extras and not included in the room rate.
What is the starting price for a room?
Rooms at Hotel Serrano start from €132 per night. The Double or Twin Room starts from €236 and the Double Room with Lounge from €284, depending on dates and availability.
Is the hotel suitable for families?
The hotel has a tour desk, concierge, baggage storage, and 24-hour front desk — all practical for families. Room size is modest, so families needing more space should consider the larger Double Room with Lounge.
How do I book?
Rooms can be booked directly through the hotel or via your preferred booking platform. The 24-hour front desk can also assist with reservations and any specific requirements.